After several training sessions on how to close sales over phone, I found most of them had been fearing for success. Phone sales require constant push, and positive approach towards winning a sale.
Cold calling telemarketer has to put up with stress.
. Fearing for rejections will bring down the morale. Hence, I decided to set up mock session with all of them.
. Fearing for rejections will bring down the morale. Hence, I decided to set up mock session with all of them.
a. Thorough knowledge of what we sell, benefits and features are important. It is required to talk.
b. Just talk, and explain what you need to.
c. Probe and learn what the customer is looking for.
d. If you are questioned, appreciate it and welcome the question. Answer it if you know, or humbly withdraw saying “sorry, I do not know”.
e. Never hurry to close a sale.
In the mock session, I took notes and corrected instantly after a call. Working on few of them, I stopped and gave few more tips.
a. While connecting with the customer, have a cheerful tone.
b. Make your opening statements clear and concise.
c. State the purpose of the call.
d. Do not sound as though reading from a script.
The team acknowledged. I repeated, mock sessions and prepared the team to do call.
